Special Free Shipping Offer:
Q: Can you make the items I buy free shipping to me?
A: Yes we have a special free shipping offer to all worldwide clients.
In case your total order amounts is more than 99USD, then you can enjoy our free postal shipping service(send all your buying items by postal service such as China post, E-packet etc. free of charge);
In case your total order amounts is more 499USD, you can enjoy our free courier shipping service(ship all your bought items by courier service such as DHL, FEDEX, UPS, SF etc free of charge.) .
Q: How do I get this special free shipping offer when I order?
A: You don’t need to do anything. When your total order amounts is more than 99 and 499USD, the shopping cart will automatically calculate according shipping charge to 0.
Q: If my order is smaller than 99 and 499USD, what benefit I can get?
A: As long term partner with postal and courier company, we give all their shipping charge discount to customer and you can find our shipping charge is very competitive in shopping cart. Generally it’s 20-50% less compare to regular shipping charge.
Q: When will you deliver the item?
A: Usually we will send it within 1-4 working days after paid. If it is out of stock, we will communicate with you by email or Whatsapp and you can cancel it if the delivery time is out of your expectation time.
A: How long it can arrive me?
A: For postal service, generally the item can arrive you within 15-30 days unless you are located in South America area, For South America area it generally takes around 40- days to arrive. If you choose courier service such as DHL, FEDEX, UPS etc. generally it can arrive you within max. 5-10 days wherever you are.
Q: Do we need to pay the import tax and extra fees?
A: Yes, our price does not include any destination fee and tax. If it occurs any extra fees at the destination customs, the buyer need to pay it. If the parcel returns back to us due to the buyers refusal to pay those fees, we would not send the parcel again unless the buyer completes those fees and pay all the return and resend cost. Buyer can not cancel the order or request refund due to this reason.
Q: How to track the orders?
A: All the parcels will be sent with tracking no. We will send you tracking no. and tracking website immediately after we ship out the item.
Q: What’s the ways I can pay?
A: We accept Paypal, T/T, L/C, Western Union, etc… You can pay directly here online in the shopping cart.
Q: What shall I do if the item damaged or it’s not what I ordered when it arrive here?
A: All our packages were strictly required to pack and protect well to avoid transportation damage, while rarely some items might still be damaged, same to the possible wrong item sent. No worry you can contact us within 7 days, and send back to us within 15 days with good packing by registered air post, after we receive it, we will refund or resend new one to you free of charge asap.
Warranty will be voided as of:
(1) Damage caused by: Undue wear & tear, dirt, misused, improper installation or operation.
(2) Any damages caused by improper packaging when buyers return the item to us.
(3) Client choose wrong item when order. So plz must be sure it’s exactly what you need when order. In case such problem happen, we also agree you to return it within 7 days by air post with good packing, but post charge need to be paid by your side.
Q: Can you teach me how to install and maintenance the tools and parts?
A: Yes we have life time after sales with professional team. For any questions about installation, maintenance, selection of the carpentry accessories and tools, our staff are ready to help by letters, video through email, Whatsapp, Wechat etc. All your messages will be replied within one working day!
5 Stars Feedback:
Q: Why do I need to give you 5 stars feedback?
A: Customer’s satisfactory is our final goal. If you are satisfied with our products and service, it will be highly appreciated if you can leave us five stars feedback and it will be a great help and drive to our further development. To express our thanks, for any clients who give us 5 stars feedback, we will give extra 5% discount for any future order.
If you have problem or question, you can get a better solution to contact us immediately than opening a dispute or leaving negative feedback. All your messages or emails will be answered within one working day. In case you do not receive our reply, you can directly contact our General Manager Mr. Daniel by Whatsapp message to no.: +86-18665405636 and it’s assured to be solved soon.