Returns, Refunds & Quality

Our promise

If the goods you receive are not what you ordered, or arrive damaged, we will replace them or refund them. Report the problem within 3 days of delivery and we will sort it out quickly.

Returns, replacements and refunds

  • Report within 3 days of delivery. Email leabon@ileabon.com with your order number, the item, the quantity affected, and photos or a short video of the problem.
  • Free replacement or refund. Once we confirm the item is defective or does not match its specification, we replace it or refund its value. You do not pay for the goods a second time.
  • Return freight. Return shipping is paid by the customer.
  • How long it takes. We reply to claims within 1-2 working days and agree the solution with you before anything is sent back.

How to make a claim

  1. Email us within 3 days of delivery with the order number, item code, quantity affected and photos or a video.
  2. We confirm what happened and agree whether you would prefer a replacement or a refund.
  3. Return the goods as instructed — or keep them, if we agree to send a replacement instead.
  4. We dispatch the replacement, or refund to the original bank account, once the return is received and checked.

What is not covered

  • Tools damaged after delivery, or damaged by incorrect fitting, wrong rotation direction, wrong feed or speed, or operation outside the recommended parameters.
  • Cutting tools worn down by normal use — tool life is consumed by cutting, and depends on the material, the machine and the operator.
  • Custom or made-to-drawing items that match the drawing or sample you approved.
  • Problems reported more than 3 days after delivery, or goods that have been altered, reground or repaired by a third party.

Quality control before dispatch

Every consignment is checked before it is packed:

  • Dimensions, bore, tooth count and geometry checked against the specification or drawing
  • Visual inspection of brazing, coating and cutting edges
  • Hardness and material certificates for the batch, available on request
  • CE documentation provided where applicable

About tool life and warranty

We want to be straightforward with you about this, because it matters when you are choosing a supplier.

Cutting tools — saw blades, router bits, drill bits, planer blades and milling cutters — and consumable accessories are wearing parts. How long one lasts depends on the material being cut, the feed and speed settings, the condition of the spindle, how the machine is set up and how the operator works. Two identical cutters can last very different lengths of time in two different workshops. For that reason we do not offer a fixed warranty period on wearing parts, and we would be cautious of any supplier who does.

What we do offer instead is a clear, enforceable promise about the condition of the goods when they reach you: if a tool is incorrectly manufactured, out of specification or damaged on arrival, we replace it or refund it under the policy above. That covers the risk you actually carry when buying from a supplier overseas.

For non-wearing items such as pneumatic valves, cylinders, sensors and machine spare parts, tell us what has gone wrong and we will assess it case by case and offer a repair, a replacement or a credit.

If a claim is not resolved to your satisfaction

Ask for it to be escalated. Email leabon@ileabon.com with “Escalation” in the subject line and it will be reviewed by our export manager. See also our terms and conditions, shipping policy and minimum order quantity.